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- Hiring Talent is NOW available. The only book on hiring that blends the research on levels of work with the discipline of behavioral interviewing.
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Author Archives: Tom Foster
How to Deliver Corrective Feedback
Patrick was curious. “I think I understand,” he replied. “When I say you, I sound like a critical parent, no matter how good my intentions are. The word you triggers an emotional response.” You didn’t do that right. I nodded, … Continue reading
Posted in Coaching Skills
Tagged corrective feedback, feedback, manager, negative feedback
1 Comment
How to Deliver Negative Feedback
Patrick shrugged. “I have tried that sandwich thing where I start with something positive, then criticize the person, then end with something positive. But, my team knows I am making up the positive parts just so I can slide in … Continue reading
Posted in Coaching Skills
Tagged coaching, critical parent, curious child, negative feedback
2 Comments
When to Give Positive Feedback
Charlie was coaching the operators, I was coaching Charlie. Actually, I was training Charlie. Our first subject was Sonja. “Good morning, Sonja,” I took the lead. “You completed the training for our real-time data entry screens and then we threw … Continue reading
How Do You Deal with Arrogance?
“Why the long face?” I asked. “I don’t know,” Curtis replied. “I mean, I know why I have a long face, I just don’t know what to do about it?” “Tell me more?” “I have a guy in a project … Continue reading
Posted in Accountability, Hiring Talent
Tagged arrogance, coping behavior, hiring, manager
How to Interview for a Bad Attitude
“We hire people for their technical skills, but we fire them for who they are.” Russell complained. “Tell me more. What do you mean you fire them for who they are?” I asked. “Well, they may have the right experience, … Continue reading
Posted in Hiring Talent
Tagged attitude, bad attitude, hiring, hiring talent
Why Do We Need a Supervisor?
Marty was at a loss to explain why he was losing his most talented people. His office was upscale, roomy cubicles, good benefit package and competitive wages. I asked about his managers. Aside from the CFO and the HR person, … Continue reading
Posted in Hiring Talent
Tagged hiring talent, supervisor
How Do You Interview for Teamwork?
“There is just something about this candidate that I can’t put my finger on,” Wendy was skeptical. “Everything checks out. This person has the technical skills, the necessary experience, seems enthusiastic, but there is something. On paper, this person should … Continue reading
Posted in Hiring Talent
Tagged culture, hiring, hiring talent, teamwork
Why People Are Not Our Most Important Asset
I had a couple of minutes in the lobby, so I was looking at all the teamwork posters on the wall. Our people are our most important asset!! I had seen this poster a hundred times, but for the first … Continue reading
How to Hire for Attitude
“To heck with the technical skills,” Jena proclaimed. “I am just going to hire for attitude.” “The skills required are easy enough to teach, and you have a good training program,” I agreed. “But how will you interview for attitude? … Continue reading
Posted in Hiring Talent
Tagged attitude, candidate, hire for attitude, hiring talent, interview, interview for attitude, manager
1 Comment
How to Build Trust
“What do you mean – No surprises?” Rachel quizzed. “My team member must know that this conversation is coming. Everyone is constantly correcting his mistakes, making him do re-work.” “So, you want to keep him guessing? You see, surprise works … Continue reading
Posted in Accountability
Tagged accountability, manager, performance, trust
