Ernesto and Emily were locked in deep discussion. Emily was learning as much about herself as she was about the problem she brought to class.
“I’m the problem?” she asked.
Ernesto shook his head. “Yes, and that’s the good news,” he replied. “The one thing you have the most control of is you. Your team is consistently short on daily unit production. But to protect morale, you never delivered the bad news. You never delivered the truth, at least not the straight truth.
“What do I do?” she asked.
“Tell them the truth,” Ernesto replied. “If they don’t know what the problem is, how can they fix it?”
“What if I tell them and they quit or get mad at me?”
“People are not that fragile, people can handle the truth. It’s the load that usually comes with the truth that people have trouble with. Look, Emily, all they need to know on Tuesday are two things. What is Tuesday’s target and as the day progresses, how are they doing toward the target?”
“So, how do I tell them, without the load?” Emily asked.
Ernesto was quick to respond. “Get a white board and in the morning, write down the target number for the day. When they finish a unit, have them put a tick mark on the board. Assign someone to add them up at 10, 2 and 4. They will figure it out.”