“How do I know, working with my team, when we are dealing with a real issue?” Deana wanted to know.
“How does your stomach feel?” I asked.
“It feels fine,” she replied with a quizzical look.
“Then, we are just having polite conversation,” I nodded. “Have you ever sat in a meeting when someone said something that made you feel uncomfortable?”
Deana’s eyes glanced to the ceiling, then back to the conversation. She nodded with me. “Yep. We were working on a big project, tight deadline, behind schedule, angry client. In the meeting, the project manager jumped all over the ops manager, accused him of manipulating the project schedule to cover up the ops team being late. It was kind of creepy. Usually if someone has a beef with somebody else like that, they talk about it in private.”
“What impact did that have on the discussion?”
“Everything stopped. My manager was in the room. She called a halt to the meeting, said if they couldn’t get along, they would have to leave the meeting.”
“Then, what happened?”
“Everyone shut up and moved on to talk about the next project. It was under control, so things calmed down so we could finish our meeting.”
“So, what do you think was the real issue? And how did your stomach feel?” I prodded.
“So, if the conversation has my stomach doing flip-flops, then the team is probably facing a real issue?”
- Session One – Aug 25, 2017, 1-4:30p
- Session Two – Sep 1, 2017, 1-4:30p
- Session Three – Sep 8, 2017, 1-4:30p
- Session Four – Sep 18, 2017, 1-4:30p
- Session Five – Sep 22, 2017, 1-4:30p
- Session Six – Sep 28, 2017, 9a-12p
For registration information, ask Tom.