From the Ask Tom mailbag –
You talk about work as making decisions and solving problems. You talk about discretionary judgment. When I tell a team member about their role (in a role description), it seems more like a list of tasks that have to be completed. How do I talk about discretionary judgment in a role description?
Most role descriptions are as you describe, a disorganized list of tasks and activities. But, when we hire a team member, we are not paying for their tasks and activities, we are paying for their discretionary judgment. If we were just paying for task completion, we would hire robots. And, every role has decisions to make and problems to solve. Every role requires discretionary judgment.
A typical supervisor task is to post a work schedule for the team for the following week. But that is just the outcome. Here is the discretionary judgment part.
This task requires the supervisor to look ahead on a rolling 4-6 week basis, to anticipate changes due to team member vacations or other circumstances that will affect the team member’s attendance. And to look ahead on a rolling 4-6 week basis, to anticipate changes due to production fluctuations which may require a reduction in shift personnel or overtime. The supervisor will use discretionary judgment to create the schedule based on those circumstances.