If you are in sales, listen. Your customer will tell you how they want to buy.
If you are a manager, listen. Your team will tell you how they need to be coached. Listen for what is said and what is not said. Listen for what is confronted and what is avoided. Listen for context. Listen for what people believe to be true. Listen for what people believe is not true. Listen for assumptions.
The most effective managers are those that ask the most effective questions. Then, listen. -Tom
Today, Wed, Nov 2, 2016 is the last day to register for our public presentation tomorrow –