Two Parts to a Skill, Knowledge is Only One

Hiring Talent Summer Camp (online) starts June 20, 2016. Follow this link – Hiring Talent – for course description and logistics. Pre-register today. See you online. -Tom
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“We were excited about this new hire,” Erica announced.

“Why all the excitement?” I asked.

“We were searching for just the right candidate, with experience on our software. We finally found one, he started last week,” she explained.

“So, why am I here?”

“We wondered if you could help us. Our new hire seems to know all the technical ins and outs of our software, but he can’t seem to solve even the simplest of problems with it.”

“How do you know he that he understands the software?” I probed.

“Well, he has two certifications in it, fundamentals and advanced. During the interview, he walked us through some of the software screens and he could explain what each of the menu items does. I was quite impressed,” Erica defended.

“So, he has the training, he can speak the language, you believe he has the skill. But there is still something missing. You know, skill comes in two parts. The first part is the technical knowledge. But the second part is practice. In the interview, did you ask questions about practice? Not, how does the software work, but what problems he solved using the software? How many problems he solved using the software? How big were the problems using the software? How different were the problems using the software? Did you have the candidate step you through some of the problems he solved?”

One thought on “Two Parts to a Skill, Knowledge is Only One

  1. Dennis Beck

    This is spot on. I have experienced this on multiple occasions with regard to software developers that look good on paper, but cannot code. Of a similar category is CMM compliance. Some people/organizations get highly ranked because they can comply with specifications, but that does not mean that the software they write actually works.

    Reply

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