Feedback Loops

Marion’s bottom lip protruded. If she was eleven years old, I would have sworn she was pouting.

“I think I know who said that,” she announced.

“Is it important?” I asked.

“Well, I think they have a chip on their shoulder and this evaluation was just a chance to vent, to make me look bad.”

“Marion, there are positive things in this evaluation, and there are negative things here. You like the positive stuff, but you don’t believe the negative stuff.”

“Well, I think this person has an agenda. I don’t think it’s me,” she continued to protest.

“Do you think that is part of the problem?”

“I don’t think it’s me,” Marion repeated.

“You are angry at the person who gave you the negative feedback and you would like to ignore the feedback,” I confirmed.

“Besides, even it were true about me, I can’t change, that’s just not me. I couldn’t do it. Out of the question. I don’t see how anyone could do that.”

I looked at Marion. Without a word. Silence.

“But if you could change, what would you do first?”

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