“What do you mean, change the context?” Ruben asked.
“Jason is the smartest guy in the room, or, at least, he wants you to think that,” I nodded. “Right now, his attitude is counterproductive. So, change the context. You do some internal training, from time to time?”
“Yes, but that’s my job,” Ruben assured me.
“No, that’s what you believe. You believe that’s your job. What if you believed it was Jason’s job?”
“But, our internal training is usually about something new, not like we have a training manual, I have to figure how a process works and then determine the best way to teach it,” he protested.
“Sounds like you need the smartest guy in the room. What if you believed it was Jason’s job to teach? Change the context, behavior follows.”
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