“But, you are still here. What’s in it for you? What keeps you here?” I asked.
Riley had to think. Turnover on his team was high. Morale was in the dumps. He described his team as lifeless. “I guess I just don’t feel the same way they do. I know the work is hard. I know we have to pay attention. I know the work doesn’t stop at 5 o’clock. But for some reason, for me, it’s important to be here.”
“Why do you think it’s important for you and not so important for your team? At the end of the day, you are all working on the same projects.”
“Well, my manager and I talk about the work,” he explained. “We talk about the results of the what we do, as a company. I feel that I make a contribution, as a manager. What I do is important. In spite of how hard it is, it’s important.”
“You feel that way, because you and your manager talk about the work, the importance of the work? Have you ever talked about the work with your team?” I asked.
“Yeah, but, it’s different with them. I mean, they don’t get the whole picture. They don’t seem to understand it the same way that I do. For them, it’s just a job.”
“So, the context of their work, is that it’s just a job? Who is accountable for creating that context?”